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What Our Terms and Conditions Cover

These terms set out the rules for using your ucjilicom account — from how payments via GCash, Maya, and InstaPay are processed to what happens when you log in from your mobile device.

Account Use RulesPayment TermsGCash & MayaMobile AccessAccount Wallet
ucjilicom What Our Terms and Conditions Cover
CONTACT TERMS

Reach Us About Your Terms Query

If any clause in these terms is unclear, or if you need to flag an account issue touching on how the terms were applied, reach out through the channels below. Our support team handles terms-related queries — account suspension reasons, payment policy clarifications, and withdrawal verification questions — without you having to guess what the policy means. Every query is logged so you have a written record of the response.

Team online

Live Chat

Start a live chat session from the lobby page. Paste the clause or account issue directly into the chat window so the team can pull up your case without back-and-forth.

Email Support

Send a detailed message to our support address for account assessments, terms dispute records, or written confirmation of a policy change that affects your account.

Help Center

Browse policy articles and account FAQs in the Help Center — available directly from your account dashboard on mobile or desktop without needing to open a chat.

ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data — personal details, transaction records, and session history — is held under strict access controls. We do not share your personal data with third parties outside what is necessary to process a GCash, Maya, or InstaPay transfer. Cookies on the platform track session state and preferences only; they do not carry payment credentials. You can request a summary of data we hold by contacting support, and you may ask for account closure at any time.

Data Retention

We retain account and transaction records for as long as required by applicable rules. You may request access to your stored data through our support team at any time.

Cookie Policy

Cookies on ucjilicom manage session state and recall your display preferences. No payment credentials are stored in cookies, and you can clear them through your browser or mobile settings.

Account Closure

You may request permanent account closure by contacting support. Any pending balance in your account wallet will be assessed and settled to your registered GCash, Maya, or InstaPay account.

Dispute Process

If you believe a term was applied incorrectly to your account, submit a written dispute via email. We will assess the case and respond with a written outcome within a reasonable period.

Terms and Conditions Questions Answered

These questions cover how our terms work in practice — account ownership rules, what happens when terms change, and how payment policies apply to your GCash, Maya, or InstaPay transactions. If your specific question is not covered below, live chat or email support is the right next step. Players in Bacolod and across the Philippines reach our team through the same channels, any day of the week.

No. Your account is personal and non-transferable. Sharing login access or letting someone else operate your account breaches these terms and may result in your account being suspended pending an assessment.

We will send a notification to your registered email when a material change takes effect. Continuing to use the platform after that notification means you accept the updated terms as written.

The core payment terms — name matching, transaction limits, and verification steps — apply across all three e-wallets. The specific transfer flow differs by wallet app, but the account rules remain the same.

Contact support via live chat or email with your account details and the specific clause in question. We will assess the case and send you a written outcome once the assessment is complete.

Account and transaction data is only shared where required to process your GCash, Maya, or InstaPay payment. We do not sell or share your personal details for marketing purposes.

Submit a closure request through live chat or email support. Any remaining wallet balance will be settled to your verified e-wallet — GCash, Maya, or InstaPay — before the account is closed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.