Reference

Read Our Terms Before You Open an Account

These legal terms set out the rules that govern your account on ucjilicom, including how we handle your personal data, how we apply our policies to transactions made through GCash, Maya, and InstaPay, and what rights you hold as an account holder.

Philippines Account TermsGCash & Maya Policy CoverageData Retention RulesAccount Rights & RequestsPolicy Contact Path
ucjilicom Read Our Terms Before You Open an Account
ACCOUNT SECURITY

How We Handle Data, Cookies and Account Access

Account security and data handling are not afterthoughts here — they are built into every transaction flow. Whether you are cashing out to your Maya wallet or reviewing your Fiesta Crash session history, the same data protections apply. Here is how we manage the four areas that matter most to account holders.

Data Handling and Storage

Personal data collected during registration and payment — including GCash or InstaPay reference numbers — is encrypted at rest. We do not sell or share it with unaffiliated third parties.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to improve the account experience. You can manage cookie preferences from the settings menu without losing account access.

Account Access and Authentication

Every login triggers an OTP verification sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support via live chat.

Retention Period and Deletion

We keep transaction records for the period required by applicable Philippine financial regulations. Once that period ends, records are permanently deleted. You may request earlier deletion where law allows.

POLICY CONTACT

Reach Us on Legal or Policy Matters

If you have a question about our terms, a data request, or a dispute related to your account, the right path is through our dedicated policy support channel — not the general live chat queue. We handle account-rights requests, data-access queries, and formal disputes through a separate workflow so nothing gets lost in the general support flow.

Team online

Policy Email Channel

Send your legal or data-related query to our policy inbox. Include your registered account email and the specific clause or transaction you are asking about.

Live Chat — Policy Flag

Open live chat and select the legal or account-rights topic tag. This routes your session to a support agent trained on policy rather than general account help.

Account Settings — Data Request Form

Log in, go to your account settings, and use the data-request form to submit a right-of-access or deletion request. Responses follow the timeline set by applicable law.

Common Questions About Your Rights and Our Policies

These questions come up regularly from account holders in the Philippines — covering data rights, policy changes, payment coverage, and how to raise a formal dispute. If your question is not here, use the policy email channel listed in the contact section above.

Yes. Our terms are written in line with applicable Philippine law. Where local regulations differ from platform rules, local law takes precedence and governs your rights as an account holder.

We collect your account ID, transaction reference number, amount, and timestamp. We do not store your full GCash or Maya PIN or wallet password — those remain with the payment provider.

Yes. Log in and use the data-request form in your account settings. We will respond within the timeframe required by applicable Philippine data-privacy rules.

We send an email to your registered address before major policy changes take effect. The updated version is always available in the site footer, dated with the revision date.

We retain financial transaction records for the period required by Philippine regulations, then permanently delete them. Non-financial personal data is removed sooner, subject to any active dispute or legal hold.

Flag the dispute through live chat using the legal topic tag, or send details to our policy email channel. Include your account email and the InstaPay, GCash, or Maya transaction reference involved.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.